You may cancel your account within thirty days of
your payment for any reason and your fees will be
completely refunded (except any set-up fee or domain
registration fee if applicable). Add this to our
15 day free hosting trial
for new customers for a completely risk-free assessment
of our services.
Legal Part:
This does not apply to renewal payments. Should you
wish to cancel your account we request that you give us
7 days notice prior to your scheduled renewal date. Why?
We make commitments on your behalf to supply services to
you which we may modify if you do not renew. To cancel
an account, simply send an email to
with your domain name, your user name for security purposes and a
reason which helps us provide better service to our
customers.
The 30 day money back guarantee does not apply to
accounts that are suspended or terminated by us for
failing to comply with our
terms and conditions,
or for any other reason. It only applies to new accounts
on the first payment.
Lifetime Price Freeze
Since 2001, 24-7 Webs Inc. has never raised the price
to any active account. In fact, accounts have been
enhanced at no extra charge to our existing customers.
The price you pay when you set up your account is
guaranteed for as long as the account is in good
standing with us, even if the ownership or the primary
domain name changes.
Legal Part:
This applies only to active accounts and plans.
Your account must be in good standing. It is not
applicable to accounts that have been terminated. This
does not apply to government taxes as we do not control
their application.
To put it simply, provided your payments are up to
date and you comply with our
terms and conditions,
your price for the existing plan you are on will never
increase, period (taxes excluded).
Contract Storage Guarantee
Some companies offer huge storage
(not that ours are miniscule) at ridiculously low
prices. You attempt to use a portion of that and all of
a sudden it isn't there because their drives are full
(which also causes many other errors like inaccessible
websites and email).
24-7 Webs Inc. typically runs it servers at well
under 50% capacity for storage. We guarantee that
whatever storage amount you have contracted for will be
available to you, period. We do not keep our server
status secret. You can check it anytime in your cPanel
control panel.
24-7 Webs Inc. uses world class data centres. As such
our servers have large load balanced connections to
major internet data back bone providers. We guarantee
that your account will not be hampered by connectivity
issues or disconnected unexpectedly because of congested
traffic on the data centre networks.
This does not apply in the following situations:
hardware failure internally or externally; general
internet congestion beyond our control.
What this does mean is that we will not tolerate or
permit bandwidth hogging usage to impact on the delivery
of services to you.
Uptime Guarantee
24-7 Webs Inc. will refund the customer 200% of the
value of the time of service interruption (up to 100% of your monthly
fee) for server or network downtime which exceeds 00.1%
in any given 30 day period. Network downtime is measured
from the time the network is 100% unreachable, until
service is once again restored. In order to request a
performance credit, you must email
within 5 days of service interruption. Applications will be reviewed
by our personnel Monday – Friday during normal business
hours. Refunds are non-cumulative and payable only to
account holders whose account is in good standing.
Exclusions: The following are excluded from the
monthly calculation of Service Availability:
Scheduled downtime
Problems outside of the NOC networks (upstream
providers, or client’s inbound connection)
Interruptions or failure of individual service caused by
client, their employees, client’s customers, etc. to
their service. These include inaccurate configuration,
3rd party software, client abuse or over utilization of
resources, hacked servers, attacks, or exploits and
improper domain registrations, renewals or settings.
Clients use of IP's to connect to the internet which may
be blocked by our firewalls
Server or NOC network hardware failures.
As we monitor and graph server performance 24 hours
per day, the final determination of downtime is at our
exclusive and sole discretion.
