Thank you very much. I wasn’t expecting such a quick and positive response. I will definitely continue to recommend your services to others when the opportunity presents itself. 24-7 Webs definitely provides the most bang for the buck for webmasters like me that need great services and features without going overboard or having to spend hundreds or thousands of dollars a year.

Chris M October 2007

Recently we have found two posts on the internet commenting negatively on the service provided by our company. Although we can only verify the source of one of those posts, the timing and tone of the two lead us to believe they were posted by the same individual. Our records show that this person was twice responsible for posting insecure scripts on our servers that permitted third parties to disseminate spam from our mailers. The individual was contacted and warned once and repeated the incident about 30 days later. After email and voice conversations with the individual, the account was terminated for cause. The person did not want to accept responsibility for the error. We do not tolerate spammers or scripts that permit spamming on our servers. Our position is that the reviews posted online are purely vindictive. Of the thousands of customers we have hosted over the years, this is the only incident we have experienced.

Peter T. Director of Sales

Hi, Folks:
 
You've outdone yourselves, and that wasn't easy to do...
 
When I first started using your hosting service, I was attracted by your low-key, no nonsense approach. You explained things such as why anyone would need their own IP number, in ways that were calm and rational. No hype, and no terror tactics "you've heard the *horror* *stories* of what happens to people who share IP addresses...", that sort of thing. None of that hysteria, just the plain, simple truth.
 
I chose your service, expecting basic, good results. Silly me - the results were absolutely stunning. You answered each question I had within a very short time, a matter of hours at most (as I said in a previous letter). Not only were you quick, you were also courteous and effective in your help.
 
Recently I had a minor glitch and a new issue. You responded in LESS THAN A HALF HOUR ON A SATURDAY NIGHT, and quickly solved the problem. Were you just sitting around, waiting for my e-mail? Moving to your cPanel server solved the problem completely, and also has allowed me to incorporate other features into my Website. The move itself was as painless as such things can be.
 
In a world where some "experts" think a cold boot means kicking the CPU, it is unusual - almost uncanny - to find such highly qualified people who actually *solve* problems rather than just telling me what's wrong. I'm so used to incompetence that I seldom bother calling the "Help Desk" or technical support; those guys are likely to do more harm than good. That is, if I can ever get past the recorded message telling me how important my call is to them, and they will get to it in the order in which it was received, so in the meantime you might as well grab some lunch and find a good, thick book to read, maybe go to your class reunion(s)...
 
With you it's a simple e-mail, and magically a few minutes (maybe a couple of hours) later, you've got the answer.
 
Thank you for your highly professional service. I'd tell all my friends, but they both hate computers...
 
Baruch April 2004

Wow! Awesome! You guys are the best hosting site I ever used and I have used a number over the years! Thank you!
Your customer support is without equal!
...In fact, I think it is about time I had a few links to 24-7 webs on my website to show my appreciation
Jessica jessicabrooks.com 2004

Thanks for your help, all the info and -- of course -- the very fast response! ... Kudos again on the fast responses. You guys/gals are really living up to the testimonials and promises on your Web site.
DH 04/03

Hi 24-7, 
First, I wanted to let you know how happy I am with your company, your service, your support, and your up-time.  Not having the best experience from a previous host, I needed to find another host. I signed up for your 15 day free trial (pleasantly surprised that you were confident enough in your service that you don't ask for billing information). 
I signed up for my free trial December 20, 2002 - obviously just a few days before Christmas--and a generally hectic time for most everyone. But since this is a slow time for me I needed to get another hosting service started before getting too busy. I didn't understand everything for your system and options available (still don't!) and needed support during the following days. Your technician was wonderful and supportive and I put him to the test a couple of times.
Well, the 15 day free trial went ok. So I went to the next "testing" phase by ordering a 3 month hosting plan for the premium account. During this time, and unbeknown to 24-7, I took advantage of an independent company offering a 2 week free trial monitoring service that would tell me exactly how much "up time" I really was getting from my (any) web hosting company. I was very happy to say that with the exception (out of 24-7's control) of when the entire internet slowed due to some "pranksters" causing havoc on the entire internet, 24-7 showed 100% up time. Relief! A host that is reasonably priced and delivers what they promise. 
This was going very good, so I ordered four more, making a total of five accounts with 24-7. Now, nearly as the three months approach I find I've created more sites for myself and need to order 11-15 total sites and need a quote. Please forward a quote to me asap. 
Thank you for being a truly "professional" company. It is such a relief and pleasure to have found your site! If anyone is considering a new host, don't think twice about 24-7. Just do it. I'm confident you'll receive the same great service. 
24-7 keep it up and I'll be with you for a long time to come. And one more thing, don't do like so many other companies that eventually go by the way side-even after having reached the "top": don't ever forget what it took to become successful is the exact same thing that will sustain, and consequently improve your company, possibly taking it to heights you've only dreamt about--and that is total dedication to quality, professional care and service. 
Sincerely, 
Sharon Gonwa
http://www.1stchoicehomesrealty.com

Let me say this first... You guys are really cool. I really admire your straight forward and honest approach. I hope you are experiencing raging success. I certainly will do my part to refer you to my colleagues. Way to go. Keep that vision you have.
LP 4/03

Hello, People:
I just wanted to let you know how pleased I am with your service. I have seen many Web-based services promise the moon, and deliver nothing even remotely like green cheese, if you can even get hold of them again once they've got your money.
You folks made a straightforward claim, that appeared to be a bare-bones offer of Web hosting, no frills, just the facts, Ma'am. I liked the price, and was willing to sacrifice service for cost. I took your service fully expecting to get almost nothing except a basic Web site with little support or help of any sort.
You guys have proved me quite wrong. You promise little and deliver much. This is such a refreshing change from what I am used to on the Internet that I felt I just had to say something about it.
Feel free to use this in any testimonial you like, or for any other purpose. You have answered every single one of my questions within 24 hours, and usually within just a few hours. Your answers were always correct, courteous, and useful. Because of your timely responses I was able to continue mucking with my Website without having to wait for days to get an answer I might not even be able to use.
Bravo, and keep up the good work. As my other Websites lapse, I intend to bring them over to your service. I like what you offer, and I feel I've received a very good return on my money.
Keep up the good work, and thanks again for your excellent service.
Baruch Menahem. 12/02

I just wanted to say thanks for the support. My last hosting company left me stranded several times over a weekend when either my website or my e-mail quit working. Even after leaving many voice messages and e-mails, they never contacted me or even let me know when the problem was corrected. On one occasion I had placed an ad that featured my website and it was inaccessible the whole weekend that the ad was in the paper!
After trying the 15-day trial I was sold on your company. My questions were answered right away and I have had no problems uploading or setting up my e-mail.
Thanks so much for actually doing what you say you will do…it’s very rare!
Janet S
Colorado Springs, CO
11/21/02